Totell Wellness Frequently Asked Questions


About how long will it take me to complete the Totell on-line power sessions every week?

The power sessions are full of valuable information delivered as video messages from the founder of Totell, Jana Miller. Each session lasts for approximately 30 minutes. To support your learning and efforts at change, you will also engage in about 30 minutes to an hour of self-directed work to follow your session and prepare for the next week.

Where do I get all the materials I will need to accompany the on-line program?

Once you’ve purchased the program, you can download and print all the materials you will need. This includes your interactive Totell Workbook and the behavior modification tools you will come to love that consist of your Emotional Ammo Deck, Mantra Cards and W.H.I. Journal. For anyone who prefers the quality and feel of professionally produced materials, you can purchase these same tools separately from our store and have them shipped. We realize some people like the touch, feel and durability of polished resources. Get familiar with what is available through the photos and descriptions located in the Totell Store and feel free to call us with any questions.

We do recommend that you purchase your Emotional Ammo Deck and Mantra Cards from our store. These are two-sided tools that will be a bit more challenging to print and assemble from the download. They are also tools you will use frequently and handle often to support behavior changes. It’s in your best interest if they are well made, durable and ready when you need them.



How important is it to use a Personal Coach in conjunction with the on-line program?

Research has proven that the highest sustained change occurs when you combine awareness with accountability. The Totell On-Line Program will make you aware of everything you need to know to control your weight and end your struggle with overeating. A Totell Personal Coach will help you identify individualized needs and highly personalized solutions. She is your soft place to fall for unwavering understanding, support, honesty and guidance. Your Coach helps you put your stake in the ground, stay the course and maintain the focus you need for permanent change. Totell Personal Coaches are available to help during the 10-week Totell On-line Program and for maintenance support afterwards. Regardless of your situation, you will be able to touch base with your Coach through e-mail or phone as often as necessary. Sometimes a quick call or response to an S.O.S. makes all the difference.

Who chooses my Personal Coach?

It’s critical that a client/coach relationship be based on mutual respect and trust. For that reason, we use carefully selected criteria to match coaches with clients based on personality type and communication style. It takes a highly skilled and talented individual to coach a person through their weight loss journey. Our coaches are thoroughly screened, intensively trained, both AFPA and Totell Certified and wonderful at what they do. If for some reason you are not comfortable with your Totell Coach, we will gladly partner you with another staff member.

What will I learn the most from the program?

There are three primary types of overeating that lead to weight gain: emotional, physical and addictive. Each of these types has a biological and psychological component we help women to identify and understand. In order to find a permanent solution for weight management, Totell will help you match the right solution with the specific type of overeating causing the problem. Women spend years trying to solve their weight issues because they cannot effectively connect solutions to problems. It’s frustrating, demeaning and disappointing…and now it’s unnecessary thanks to Totell.


Is this endorsed by Doctors?

Doctors love our program. They deal with patients on a daily basis who need to lose weight, but don’t have the information or resources to do it permanently. Please refer to our home page for physician statements about Totell.


How much weight should I expect to lose with Totell?

A lot! Totell is about learning to trust yourself with one of your most sacred needs…food. After years of turmoil with weight fluctuations and overeating, you have disrupted your natural state of balance which makes sustained weight loss difficult if not impossible. Totell is about restoring your body and retraining your mind so that you eat for energy and pleasure…not for all of the destructive reasons you’ve eaten for in the past. As this process begins to unfold with our program, weight loss is the natural outcome. It’s quick and it’s permanent.


What if I can't get the Totell on-line video to work or can't download and print the materials?

We offer technical support within 24 hours either through e-mail (media@totellwellness.com) or phone (801-231-0001) should you experience any difficulties.


Can I get my money back if I don't like the program?
Totell is known for providing top-quality emotional eating solutions. Our award-winning customer service team is highly responsive and has extensive experience supporting our programs. We are so confident that our customers will be satisfied with our service that we offer a 7-day Money Back Guarantee and an amortized partial reimbursement up to 30 days post purchase.Totell Guarantees:

• You will be able to access the program on-line and access all associated PDF files for a period of 3 months.
• You will receive world-class instruction to help you understand emotional eating.
• Our service team will be available to you via phone or e-mail 365 days a year.

If we fail to meet this commitment to you, we will refund your purchase price, according to the following Terms & Conditions:

• Guarantee applies to all purchases of Totell products and services only.
• 7-Day period begins when customer receives server login information.
• For electronic products, refund will be provided only if customer experiences technical problems caused or related to items 100% controlled by Totell.
• Refunds are not given for down time caused by customer actions or 3rd party software.
• Amount refunded will be 100% of on-line products and 100% of unused printed material.
• No refund will be given for postage and handling. Totell is not responsible for postage costs to return printed materials.
• Refunds are granted at Totell’s sole discretion.
• Refund decisions made by Totell are final.
  
  Is Totell for women or can men benefit as well?
  
  Totell is specifically designed for women. However, we have had men request the material and work with our coaches. If you are male and want to learn more or know a man who needs our help, please feel free to contact us via e-mail at personalcoaching@totellwellness.com or by phone at 801-231-0001. We are happy to create a custom program for anyone who wants to end their struggle. Totell for Men and Totell for Teens are currently in development and will be available by 2011.
  
  
  What topics does the Totell program cover?
  
  Before you start the 10-week on-line program, you will complete pre-work that consists of addressing pointed questions to help you become fully conscious about your weight, understand your past and define where you want to go. The topics you will cover in the weeks to come include:
  
  Module 1: The Scientific Method To Finding Your Health
  Using strategic observations, hypotheses and experiments, you'll discover that you can trust yourself with our most sacred need - food.
  
  Module 2: What My Body Is Telling Me
  By understanding the physiology of hunger and tracking your hunger index, you'll retrain your body and mind to heed hunger and satiety.
  
  Module 3: My Truths
  Find the power to alter brain chemistry and facilitate weight loss by retraining your mind to replace negative mind chatter with new truths.
  
  Module 4: Emergency Kit
  Combine food preparation, emotional ammo cards, mantras and a solid support network to carry you though even the toughest eating challenges.
  
  Module 5: Energy In, Energy Out
  Increase energy by focusing on food as fuel to avoid emotional and addictive eating and by removing obstacles to exercise. Learn about physical, emotional and addictive eating.
  
  Module 6: Order
  Replace disciplined eating with instinctive eating through finding natural order in your schedule, work, finances and relationships.
  
  Module 7: The Dip
  Instead of punishing yourself for episodes of overeating, learn to embrace them as learning opportunities and your ultimate key to weight management.
  
  Module 8: The Soul Of Wellness
  Replace the pursuit of perfection by defining meaningful health goals driven by your core values and personal vision of wellness.
  
  Module 9: Know Yourself
  Create a more productive path to losing and maintaining weight by maximizing your advantages and minimizing disadvantages.
  
  Module 10: Honor Your Body
  Celebrate and perpetuate your life of wellness by learning to honor your body with how you feed, dress, treat and move it.